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Policies

DISPUTES - Midwest Pet Finder does not get involved in disputes between buyers and sellers. It is the responsibility of the buyer and seller to do your homework before buying or selling an animal or pet supply. We do not "check out" any sellers or breeders, Nor do we endorse any seller or breeder.
AD CONTENT - Ads must be accurate and honest. If you receive 3 complaints that something in your ads was misleading or dishonest, any existing ads will be removed immediately and without a refund. You will no longer be allowed to list on this site.
REFUNDS - We do not issue refunds. It is the responsibility of the advertiser to check the ad, when it is published, for any errors and report them immediately. We also do not issue refunds for canceling directory listings early.
CONTACT ISSUES - E-mails are answered usually right away, otherwise, within 24 hours. If you feel your e-mails aren't getting through please check your junk or spam e-mail folder.
GUARANTEE - We cannot make any guarantee that your pet and/or pet supply will sell. The animal market fluctuates from month to month. A breed in high demand in December, may be worth nothing in January. As the seller, it is up to you to make the best presentation for your item or animal. Clear and accurate descriptions and cute photos are a plus. Keeping the photo and information current throughout the run of your ad, is very helpful too. Since the changes are free, we recommend updating your ad once a week, and as animals sell.
AUTHORIZING THIRD PARTIES - You can authorize others to make changes on your ads. You will need to send the name, and e-mail address, of the party you are authorizing. If someone tries to make changes to your ad without authorization, the changes will be delayed until we can reach you for verification. First, we will contact you by e-mail. You must respond from the e-mail address associated with your account. If we cannot get verification from the e-mail, we will call the phone number on your account. Once you have verified them, the individual will be noted on your account, to avoid future delays.

AD CHANGES - All changes are free. You may make an unlimited number of changes to the text and photo throughout the run of your ad. However, in Classic ads,  the animal(s) for sale, must stay the same. Photo updates must be current photos. Buyers want to see what they look like now, not what they used to look like. Old photos will be declined. New litter - New ad. Attempts to fraud the system will result in immediate removal of all ads, without refund, and indefinite suspension from advertising on this site. All changes, and cancels, are submitted by e-mail to customerservice@midwestpetfinder.com.

AD REQUIREMENTS - All ads placed on Midwest Pet Finder are required to be from within the coverage area. Your ad is also required to have a price or price range, and the city and state that the animal or supply is located in. Classic Ads: are required to be updated at least every 30 days. Your ad will be reviewed and a list of recommended changes will be sent, at least one of the recommended changes must be made to keep your ad running. Ads must be for a specific animal or litter.
CANCELLATIONS - Cancellations are final. Be sure your animal or supply is paid for before you cancel your ad. People back out of deals all the time. We do not keep your ad on file once you cancel.
UPDATE REQUIRED/Classic Ads only - You will be given an update required notice 30 days from your last update. You must respond within 7 days or your ad will be automatically deleted. Deletion is final, you will have to rerun your ad if you didn't respond. If you are receiving a monthly reminder, it means you have not updated your ad in any way for at least 30 days. A list of required changes will be sent out, you must make at least one of the required changes in order for your ad to continue. If you have Required updates, Ads cannot be refreshed to the top until one of the updates has been made. These notices are a warning that you have waited far too long to make an update. If you receive 2 of these notices, your ad will be automatically cancelled when a third one is due. PHOTOS: Photo updates must be current photos. Buyers want to see what they look like now, not what they used to look like. Old photos will be declined.
ANIMAL ABUSE - As mentioned above, we do not get involved in disputes. However, if it is determined, by the authorities or your local Humane Society, that you have been charged and proven guilty of Animal cruelty or abuse in any form, your ads will be removed and you will not be refunded. You will also be banned from advertising on this site. NO EXCEPTIONS. Also See the "Policies on large Kennels or Breeders" document linked at the bottom of this page.
DUPLICATE ADS - Duplicate ads are considered spam. If duplicate ads are found, the older of the 2 ads will be removed.
BREEDER/SERVICE DIRECTORIES - Links to websites in classified ads will not be 'clickable', unless the link is registered in the directory, under the breed you are advertising. This includes "designer breeds". Example: "Cockapoos" must be registered under "Cockapoos" Even if you already have registered the "Poodles" or "Cocker Spaniels".
NON-ETHICAL/SUSPICIOUS ACTIVITY - Protecting our shoppers is as important as protecting our sellers. We will not take chances with anyone's safety. Any of these types of activities will be cause for immediate removal of all ads, NO refunds, and indefinite suspension from our site. Examples of these types of activity: Pricing animals differently on different advertising sites, refusal to show animals OR your facility, transfer of animals that are too young to be weaned, photos that show animals not properly cared for, any type of "puppy mill" behavior (not limited to just puppies), etc. Any attempt to short change Midwest Pet Finder: If you will try to rip us off over $5.00, we don't want to know what you would pull on our shoppers. Please note: Placing ads for someone who is suspended, in your name, is also considered Non-ethical/suspicious activity.
PRIVACY STATEMENT - Midwest Pet Finder will never sell, or give away, your private information. Midwest Pet Finder also has a strong policy against spam e-mails. We will only contact you regarding any current advertisements you are running, and possibly once a year with our annual "thank you" note/newsletter. This policy also covers our store - Layla's Closet.

If you have any questions about our policies, please fell free to write in and ask at: customerservice@midwestpetfinder.com.

*If you think your e-mails are not getting through, click here*

Before you file a complaint about a breeder that is advertising in our classifieds, please read this:

Policies on Large Kennels or Breeders

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